Refund & Exchange

Under normal circumstances, there will be NO EXCHANGE, RETURN OR REFUND of any items that are purchased, regardless if the products have been pick-up, open or unopened and so on.

For items that is verified and agreed by KCPRE that the faulty or defective items are a result caused by factor (such as during delivery), these items will be availabe for exchange for the same item. Under certain circumstances, products that need to send back to KCPRE (local or oversea) might incur handling and other service charge. These charges are to be paid by the customer in the case of such items are defective as a result due to error by the customer. If the reason for your return is due to our error, there will be no charges of any sort.

Any other cases that qualify for an exchange and return will incur a re-stocking fees.

Important Note: All refund or exchange for any items purchased must be returned to us within 3 working days upon receiving of the products ordered (pickup or delivery). No further dispute will be entertained after 3 working days.